Please review carefully the order timeline section below prior to placing an order.
Order Form links at the bottom of the page.
~ STANDARD BAKERY ITEMS ~
(artisan breads, brownies, chewy cake, lemon squares, cookies, cheesecakes)
These are available in our shops daily. If you need a fresh loaf of bread, a cheesecake, or a dessert platter, you can often get it that day by calling or stopping by.
Should you need a large quantity of any of our standard items for a specific day, we need a minimum 24 hour notice for Mon-Fri pickup, minimum 48 hour notice for Sunday pickup.
~ BASIC CAKES ~
Because we sell cake by the slice, we may not always have a whole cake available for immediate purchase.
If we do not have a whole cake available for immediate purchase, you may order one of our basic cakes. While we may be able to fulfill the order within 12-24 hours, we typically require a minimum 48 hour notice for Tue-Sat pickup, 72 hour notice for Sun-Mon pickup.
~ CUSTOM CAKES, CAKE POPS, ETC. ~
The more notice, the better!
Typical timeline: minimum 5 days
We are an artisan bakery (meaning, we make everything from scratch, by hand, using quality ingredients and no preservatives) with a small staff.
The sooner you let us know your needs, the greater the chance we will have room in our schedule for your order, especially during peak times (holidays, graduations, etc.).
Typical timeline: minimum 4 weeks
If you would like us to secure your wedding date, we require a nonrefundable $50 deposit, which will be applied to your final balance due.
Once the details are finalized and an estimate has been approved, we require a non-refundable deposit of 50% of the order total.
Final payment must be received one week before the wedding date.
All Other Custom Orders
Typical timeline: minimum 1 week
For orders over $100: Once the details are finalized and an estimate has been approved, we require a non-refundable deposit of 50% of the order total.
All orders: Final payment must be received two days before the pickup or delivery date.
Items from Sugar Magnolia may contain or come into contact with WHEAT/GLUTEN, MILK, EGGS, PEANUTS, TREE NUTS, and SOY.
While we take the necessary precautions to accommodate food allergies, we do not have space or equipment dedicated to allergen-free preparation, so we are unable to guarantee that any item will be completely free of any allergen(s).
For questions or more information, please contact us directly.
Each order is designed, baked, and decorated to customer specifications. For that reason, we only offer refunds on custom orders when there is a quality issue or an error on our part that could not be discovered by visual inspection.**
Please make sure you review your order confirmation/invoice carefully to ensure all details are correct; we use that form when preparing your order.
Regarding design: we will work with you on a custom design or do our best to provide a result similar to any inspiration picture you provide; however, we cannot guarantee an exact replica.
When your order is picked up (by you or your designated representative) or delivered, you (or your designated representative) will be asked to inspect the order and sign the pickup/delivery form, indicating the product has been visually inspected and approved by the customer (or the customer's representative). If something is not correct, it needs to be mentioned at that time, and noted on the form. It is the customer’s responsibility to ensure that everything looks right. We are not responsible for any design discrepancy or product damage once your order has been approved.
**Refunds for quality issues or errors that could not be discovered by visual inspection will be considered. If you feel that your item does not meet the Sugar Magnolia standard of quality regarding flavor and/or texture, please contact us via email or telephone within 24 hours. Quality is determined at our discretion and will be determined on a case-by-case basis.